Structure collaboration
Case types, role-based task assignment, priorities and SLA management provide a shared framework for processing cases.
Convertic · Business Case Management
Connects tasks, documents, data and communication within a business case. For structured collaboration, clear responsibilities and traceable workflows.
Self-hosted and fully integrated under your brand (OEM).
Self-hosted · OEM
Run Convertic Case on your own infrastructure. As an OEM component, the application can be fully integrated into your service environment and delivered as part of your offering under your own branding.
You decide where your data resides, who can access it and how the service is operated.
A component for your solution
Convertic Case brings together the handling of internal and customer-related business cases throughout their lifecycle. Employees in different roles work in the same context, with the information, documents and tasks they need to make informed decisions.
Case types, role-based task assignment, priorities and SLA management provide a shared framework for processing cases.
Modelled workflows and business rules complement case handling, based on the open standards BPMN, CMMN and DMN.
Execution logs and audit trails record activities and configuration changes. Interfaces connect documents and communication to surrounding systems.
From a component to an integrated solution.
With our integration partner Engenius GmbH